Aircall Integration

Overview

Integrate Aircall with Genfin to automatically send call recordings for analysis. This guide provides step-by-step instructions to set up the integration using Aircall's Webhooks.

Step 1: Configure Aircall Webhook

To set up the integration, you'll need to create a webhook in your Aircall dashboard that points to Genfin's endpoint.

Webhook URL:

https://api.genfin.ai/webhooks/aircall?company=your_company_name

Replace your_company_name with your organization's identifier used in Genfin.

Steps to Create the Webhook:

1. Log in to your Aircall dashboard.
2. Navigate to Integrations & API > Discover integrations.
3. Scroll down and select Webhook.

4. Click Install integration.

   

5. In the Integration name (custom) field, enter a name to identify the webhook (e.g., "Genfin Integration").
6. In the URL field, paste the Genfin webhook URL provided above.
7. Toggle on the events you want to receive. For recording analysis, ensure that call.ended is selected.
8. Click Add webhook to save the configuration.(SleekFlow, Aircall Support, OttoKit, developer.aircall.io)

Step 2: Genfin's Expected Response

Upon receiving the webhook, Genfin will process the recording and respond with:

{
  "status": "success",
  "message": "Recording processed successfully"
}

If the company parameter does not match any organization in Genfin, the response will be:

{
  "status": "success",
  "message": "Invalid company"
}

Need Assistance?

If you're unsure about your Genfin company identifier or need help configuring Aircall's webhook, please contact Genfin Support at support@genfin.ai.