Aircall Integration

Overview

Integrate Aircall with Genfin to automatically send call recordings for analysis. Aircall allows you to add a URL to their service, so that calls are sent automatically to that URL. This guide provides step-by-step instructions to set up the integration using Aircall's Webhooks.

Instructions

  1. Contact Genfin Support for your company's Genfin webhook URL for Aircall.
  2. Log in to your Aircall dashboard.
  3. Navigate to Integrations & API > Discover integrations.
  4. Scroll down and select Webhook.

  5. Click Install integration.

    Create a Webhook from the Aircall Dashboard | Aircall

  6. In the Integration name (custom) field, enter a name to identify the webhook (e.g., "Genfin Integration").
  7. In the URL field, paste the Genfin webhook URL.
  8. Toggle on the events you want to receive. For recording analysis, ensure that call.ended is selected.
  9. Click Add webhook to save the configuration.

Genfin is now integrated with your Aircall account. If you need help configuring Aircall's webhook, please contact Genfin Support at support@genfin.ai.

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